Privacy Policy.

Introduction and background
The purpose of this policy is to outline how Tasteful Travel Ltd has established measures to protect your privacy and information rights.

Your rights
We recognise that you have rights as a ‘data subject’, and that we have an obligation to uphold these.
This privacy notice aims to outline how we maintain these rights.  In particular, it outlines:

• How we collect and process your information
• Why we do this
• How you can exercise your rights;
• Who to contact in the event you’re unhappy with our performance.
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Depending on why we have collected your information, your information rights could include:

Right	Explanation
Right to be informed	​This encompasses the obligation for us to be transparent in how we collect and use your personal data.
​Right of access	​You have the right to access your personal data and supplementary information.
Right to rectification	If the information we hold on you is inaccurate or incomplete, you can request we correct this.
Right to erasure	​You can request we delete or remove personal data where there is no compelling reason us to continue processing
Right to restrict processing	​You have the right to request we cease processing your data, if: You consider it inaccurate or incomplete; Where you object to processing and we are considering whether we still have a legitimate interest to process it. Where we don’t need the data for the original reason we collected it, but may need it to support a legal claim
Right to data portability	Where you have consented to our processing your data, or where the processing is necessary for us to deliver a contract, you can request a copy of that data be provided to a third party in electronic form.
Right to object	​You have the right to object to our processing under certain circumstances. For example, you can object to: direct marketing (including profiling); and processing for purposes of scientific/historical research and statistics
Rights relating to automated decision making including profiling	Where we apply automated decision making, we must give you information about the processing; introduce simple ways for you to request human intervention or challenge a decision; carry out regular checks to make sure that our systems are working as intended Information related to automated decision making is contained later in this notice.

Information we collect
Please find below a summary of the information we collect and how we use this to deliver services to you.

Information we collect	Why we collect this	How we process this
Personal data, i.e.: Name Address Email Telephone/Mobile Family details (including children) Age	Data is required for booking and reservations correspondence to a customer about an intent to book or booking confirmation. Customer gives permission through Contractual obligation.	Data is shared with third parties relating to bookings (Hotels, transfers, airlines, car hire, excursion providers etc). Personal data is held by Tasteful Travel Ltd on an Email database and in Hard copy.
Personal data, i.e.: Name Address Email Telephone/Mobile Family details (including children) Age	Data is required for the core record we have for booking and reservations. Customer gives permission through Contractual obligation.	Data is shared with third parties relating to bookings (Hotels, transfers, airlines, car hire, excursion providers etc). Personal data is held by Tasteful Travel Ltd on an Email database and in Hard copy.
N/A	We do not hold details of travel payments. ​	Payments are made via an authorised payment provider directly by customer. Tasteful Travel Ltd has no involvement in this process except for setting the payment amount.
Name Address Family details (including children) Age May include health information (Where relevant)	Data required from passengers that are, for some reason, unhappy with their holiday. Customer gives permission through Contractual obligation.	Data is shared with third parties relating to complaints about bookings (Hotels, transfers, airlines, car hire, excursion providers etc). Personal data is held by Tasteful Travel Ltd on an Email database and in Hard copy.
Name Telephone/Mobile Email	To market relevant holidays, tours and other travel products to customers and leads. Customer gives permission via double opt in email.	Data is shared with third party SMS and email providers. Data is held by Tasteful Travel Ltd on an Email database and in Hard copy.

Transfer of data
Data as per the ‘Information we Collect’ table above may be passed to third parties relating to bookings (Hotels, transfers, airlines, car hire, excursion providers
etc) who may be based in a countries outside the UK, i.e. where the holiday will be taken. For example, if a hotel is booked in Athens then personal data will be shared with the hotel supplier in Greece. 

Retention of data
Tasteful Travel Ltd retains information for seven (7) years from our point of last contact.  We hold this information to support our legal and regulatory requirements.  If you object to this retention, please contact us – details provided in the ‘Contact’ section.
Securing your information
Tasteful Travel Ltd applies technical and organisational security measures in line with industry good practices such as ISO 27001. 

Contact details
We recognise that you may have questions on how we process and/or store your data, or may want to change either the data we hold on you or how we communicate with you in the future. 
If you have given consent for processing, you are free to withdraw that consent.  To let us know this is the case email Tasteful Travel Ltd, contact details below.
If you have any questions in respect of this notice, or would like to exercise your rights as a data subject (for example, to correct data or to exercise your right to access):

• Sarah Tastsidis, as data controller, can be contacted as follows: Tasteful Travel Ltd,16 Nightingale Close, Crawley, RH11 7QE

Email: sarah.hirst@tasteful-travel.co.uk

If you are unhappy that we have responded to your query adequately, of if you have a further complaint, The Information Commissioner’s Office can be contacted on 
Tel: 0303 123 1113